# Reply to your reviews with AI drafting — Stacks Features > Turn customer feedback into a warm, ready-to-send reply in one click. Stacks AI drafts a personal response you can edit, copy, and send yourself — nothing is ever posted automatically. Markdown version of https://stackscrm.com/features/reply-to-reviews-with-ai — append `.md` to any page URL on this site (homepage: https://stackscrm.com/index.md). Index: https://stackscrm.com/llms.txt · Full site in one file: https://stackscrm.com/llms-full.txt --- #### Getting started - [Create your account](https://stackscrm.com/features/create-account-set-up-workspace) - [Invite your team](https://stackscrm.com/features/invite-team-set-roles) - [Your dashboard, explained](https://stackscrm.com/features/dashboard-tour) #### CRM - [Import your contacts](https://stackscrm.com/features/import-contacts) - [Add a contact](https://stackscrm.com/features/add-contact) - [Organize with tags](https://stackscrm.com/features/organize-contacts-with-tags) - [Manage your pipeline](https://stackscrm.com/features/manage-sales-pipeline) - [Add custom fields](https://stackscrm.com/features/add-custom-fields-to-contacts) - [Capture leads with a form](https://stackscrm.com/features/capture-leads-web-form) - [Export your contacts](https://stackscrm.com/features/export-contacts) #### Email marketing - [Send a campaign](https://stackscrm.com/features/send-email-campaign) - [Set up a drip sequence](https://stackscrm.com/features/email-drip-sequence) - [Grow your list](https://stackscrm.com/features/grow-email-list-opt-in-forms) #### Reviews - [Request a review](https://stackscrm.com/features/request-customer-reviews) - [Reply to reviews](https://stackscrm.com/features/reply-to-reviews-with-ai) - [Add the reviews widget](https://stackscrm.com/features/add-reviews-widget) #### Invoicing - [Create an invoice](https://stackscrm.com/features/create-and-send-invoice) - [Send an estimate](https://stackscrm.com/features/send-estimate-quote) - [Get paid online](https://stackscrm.com/features/payment-links) - [Recurring invoices](https://stackscrm.com/features/set-up-recurring-invoices) - [Expenses & profit](https://stackscrm.com/features/track-expenses-and-profit) - [Projects & billable time](https://stackscrm.com/features/bill-project-time) - [Ask AI about your numbers](https://stackscrm.com/features/ask-ai-financial-questions) #### Scheduling - [Set your availability](https://stackscrm.com/features/set-availability-take-bookings) - [Create an appointment type](https://stackscrm.com/features/create-appointment-type) - [Share your booking link](https://stackscrm.com/features/share-embed-booking-link) #### Support - [Manage support tickets](https://stackscrm.com/features/manage-support-tickets) #### Tasks & time - [Create & manage tasks](https://stackscrm.com/features/create-manage-tasks) - [Track & bill time](https://stackscrm.com/features/track-and-bill-time) #### AI & automation - [Turn on AI](https://stackscrm.com/features/turn-on-ai) - [Build an automation](https://stackscrm.com/features/build-an-automation) #### Connecting your tools - [Connect Stripe](https://stackscrm.com/features/connect-stripe-payments) - [Connect email provider](https://stackscrm.com/features/connect-email-provider) - [Connect Twilio (SMS)](https://stackscrm.com/features/connect-twilio-sms) - [Google Business Profile](https://stackscrm.com/features/connect-google-business-profile) - [Email deliverability](https://stackscrm.com/features/email-deliverability-spf-dkim-dmarc) #### Workspace and additional guides - [Review agent approvals](https://stackscrm.com/features/review-agent-approvals) - [Manage companies](https://stackscrm.com/features/manage-companies) - [Import from another CRM](https://stackscrm.com/features/import-crm-records) - [Manage email templates](https://stackscrm.com/features/manage-email-templates) - [Manage appointments](https://stackscrm.com/features/manage-appointments) - [Set up standing appointments](https://stackscrm.com/features/recurring-appointments) - [Review feedback reports](https://stackscrm.com/features/review-feedback-reports) - [Create review story images](https://stackscrm.com/features/manage-review-stories) - [Configure customer reviews](https://stackscrm.com/features/configure-reviews) - [Manage workspace settings](https://stackscrm.com/features/workspace-settings) - [Manage the product catalog](https://stackscrm.com/features/manage-products) - [Configure email alerts](https://stackscrm.com/features/configure-email-alerts) - [Use API keys and MCP](https://stackscrm.com/features/api-and-mcp-access) - [Read API activity](https://stackscrm.com/features/api-activity) - [Connect incoming lead webhooks](https://stackscrm.com/features/connect-lead-webhooks) - [Manage billing and AI credits](https://stackscrm.com/features/manage-billing-and-credits) - [Read workspace activity](https://stackscrm.com/features/workspace-activity) - [Request help from Stacks](https://stackscrm.com/features/request-platform-help) - [Triage platform requests](https://stackscrm.com/features/platform-request-triage) [Features](https://stackscrm.com/features) › [Reviews](https://stackscrm.com/features#reviews) › **Reply to reviews with AI** # Reply to your reviews with AI drafting Reviews · about 3 min · updated Aug 2026 When a customer leaves feedback, a thoughtful reply goes a long way — but a blank text box at the end of a busy day doesn't. Stacks can write the first draft for you: click **Draft with AI** and you get a warm, on-brand response tuned to how the customer felt. You review it, tweak it, and send it yourself. Stacks never posts or sends anything automatically. ## Before you start - You'll need the **Reviews** module, which is on by default — every Stacks plan includes it. - You need **feedback to reply to.** Feedback shows up under Reviews once a customer answers a review request with a rating and (optionally) a comment. Haven't sent any yet? Start with *Request a review*. - You need permission to **send and resolve reviews** — **admins, managers and team members** have it. View-only users can read feedback but can't draft replies. - AI drafting uses workspace credits. Free includes 50 one-time credits and AI Pro has a separate monthly pool. Review every draft; Stacks does not post it to Google for you. - Optional but recommended: set your **Business name** in Reviews → Settings, so the draft speaks for the right business. ## Step by step 1. **Open your feedback.** In Stacks, go to **Reviews** and open **Responses** — the running list of the private feedback customers have left. (Your Reviews dashboard also shows the most recent feedback under *Recent Private Feedback*.) 2. **Open the feedback you want to reply to.** Open a single piece of feedback to see the full comment, the customer's details, and the **Reply to this customer** panel. 3. **Click "Draft with AI."** Stacks reads the sentiment (happy, okay or unhappy) and what the customer wrote, then writes a short first draft: a genuine thank-you for happy feedback, or a sincere apology and an offer to make it right when someone's unhappy. It greets the customer by first name when it knows it. 4. **Review and edit.** The draft drops into an editable box — adjust the wording so it sounds like you. Not quite right? Click **Regenerate** for a fresh take (that uses another AI credit). 5. **Copy it and send it yourself.** Click **Copy** to put the reply on your clipboard, then paste it into your email — or wherever you talk to that customer — and send it. Stacks writes the words; you stay in control of what actually goes out. 💡 **Free and AI Pro credits.** Reading feedback and marking it resolved are free. Each AI draft or regenerate uses one credit. Free starts with 50 one-time workspace credits; AI Pro has a separate 50-credit monthly pool. Returning to Free preserves its unused original credits and never refills them. ## Good to know - **Nothing is sent automatically.** Stacks only writes the draft — you always review, edit, copy, and send it yourself. That's a deliberate, permanent guardrail. - **Short and on-brand.** Drafts run two to four sentences and stay warm and professional, so they read like a person, not a form letter. - **No overpromising.** By design the AI won't invent details and won't promise refunds or discounts — if you want to offer something specific, you add it while editing. - **Only what it needs.** The draft is built from your business name, the customer's first name, the sentiment, and their written feedback — nothing else about your account leaves the platform. - **Close the loop.** For *okay* or *unhappy* feedback you can **Mark as Resolved** once you've followed up, so your team knows it's handled — and **Re-open** it if it flares back up. ## Frequently asked Does Stacks send the reply to the customer for me? No. Stacks writes a draft and puts it on your clipboard when you click **Copy**. You send it yourself, through your own email or channel — nothing is ever posted or emailed automatically. Is this for my Google reviews? This drafts replies to the **private feedback** customers leave through your Stacks review requests, so you can follow up one-to-one. It isn't a tool for posting public replies on Google. How many replies can I draft? AI Pro includes **50 AI credits per calendar month**, shared across every AI feature in Stacks. Each draft or regenerate uses one credit, and the credits reset on the 1st. Was this helpful? ## Related articles [Import your contacts →](https://stackscrm.com/features/import-contacts) [Request a review from a customer →](https://stackscrm.com/features/request-customer-reviews) [Set up your Reviews settings →](https://stackscrm.com/features/request-customer-reviews) [See your reviews report →](https://stackscrm.com/features/request-customer-reviews) ### Turn feedback into a reply in one click Core business tools, unlimited users, free forever — AI drafting uses workspace credits. [Start free →](https://stackscrm.com/register) [Explore more features →](https://stackscrm.com/features)