# How to request customer reviews in Stacks — Stacks Features > Ask every customer for a review in a couple of clicks. Send review requests by email or text from Stacks, capture feedback to improve, and invite every customer to leave a Google review. Markdown version of https://stackscrm.com/features/request-customer-reviews — append `.md` to any page URL on this site (homepage: https://stackscrm.com/index.md). Index: https://stackscrm.com/llms.txt · Full site in one file: https://stackscrm.com/llms-full.txt --- #### Getting started - [Create your account](https://stackscrm.com/features/create-account-set-up-workspace) - [Invite your team](https://stackscrm.com/features/invite-team-set-roles) - [Your dashboard, explained](https://stackscrm.com/features/dashboard-tour) #### CRM - [Import your contacts](https://stackscrm.com/features/import-contacts) - [Add a contact](https://stackscrm.com/features/add-contact) - [Organize with tags](https://stackscrm.com/features/organize-contacts-with-tags) - [Manage your pipeline](https://stackscrm.com/features/manage-sales-pipeline) - [Add custom fields](https://stackscrm.com/features/add-custom-fields-to-contacts) - [Capture leads with a form](https://stackscrm.com/features/capture-leads-web-form) - [Export your contacts](https://stackscrm.com/features/export-contacts) #### Email marketing - [Send a campaign](https://stackscrm.com/features/send-email-campaign) - [Set up a drip sequence](https://stackscrm.com/features/email-drip-sequence) - [Grow your list](https://stackscrm.com/features/grow-email-list-opt-in-forms) #### Reviews - [Request a review](https://stackscrm.com/features/request-customer-reviews) - [Reply to reviews](https://stackscrm.com/features/reply-to-reviews-with-ai) - [Add the reviews widget](https://stackscrm.com/features/add-reviews-widget) #### Invoicing - [Create an invoice](https://stackscrm.com/features/create-and-send-invoice) - [Send an estimate](https://stackscrm.com/features/send-estimate-quote) - [Get paid online](https://stackscrm.com/features/payment-links) - [Recurring invoices](https://stackscrm.com/features/set-up-recurring-invoices) - [Expenses & profit](https://stackscrm.com/features/track-expenses-and-profit) - [Projects & billable time](https://stackscrm.com/features/bill-project-time) - [Ask AI about your numbers](https://stackscrm.com/features/ask-ai-financial-questions) #### Scheduling - [Set your availability](https://stackscrm.com/features/set-availability-take-bookings) - [Create an appointment type](https://stackscrm.com/features/create-appointment-type) - [Share your booking link](https://stackscrm.com/features/share-embed-booking-link) #### Support - [Manage support tickets](https://stackscrm.com/features/manage-support-tickets) #### Tasks & time - [Create & manage tasks](https://stackscrm.com/features/create-manage-tasks) - [Track & bill time](https://stackscrm.com/features/track-and-bill-time) #### AI & automation - [Turn on AI](https://stackscrm.com/features/turn-on-ai) - [Build an automation](https://stackscrm.com/features/build-an-automation) #### Connecting your tools - [Connect Stripe](https://stackscrm.com/features/connect-stripe-payments) - [Connect email provider](https://stackscrm.com/features/connect-email-provider) - [Connect Twilio (SMS)](https://stackscrm.com/features/connect-twilio-sms) - [Google Business Profile](https://stackscrm.com/features/connect-google-business-profile) - [Email deliverability](https://stackscrm.com/features/email-deliverability-spf-dkim-dmarc) #### Workspace and additional guides - [Review agent approvals](https://stackscrm.com/features/review-agent-approvals) - [Manage companies](https://stackscrm.com/features/manage-companies) - [Import from another CRM](https://stackscrm.com/features/import-crm-records) - [Manage email templates](https://stackscrm.com/features/manage-email-templates) - [Manage appointments](https://stackscrm.com/features/manage-appointments) - [Set up standing appointments](https://stackscrm.com/features/recurring-appointments) - [Review feedback reports](https://stackscrm.com/features/review-feedback-reports) - [Create review story images](https://stackscrm.com/features/manage-review-stories) - [Configure customer reviews](https://stackscrm.com/features/configure-reviews) - [Manage workspace settings](https://stackscrm.com/features/workspace-settings) - [Manage the product catalog](https://stackscrm.com/features/manage-products) - [Configure email alerts](https://stackscrm.com/features/configure-email-alerts) - [Use API keys and MCP](https://stackscrm.com/features/api-and-mcp-access) - [Read API activity](https://stackscrm.com/features/api-activity) - [Connect incoming lead webhooks](https://stackscrm.com/features/connect-lead-webhooks) - [Manage billing and AI credits](https://stackscrm.com/features/manage-billing-and-credits) - [Read workspace activity](https://stackscrm.com/features/workspace-activity) - [Request help from Stacks](https://stackscrm.com/features/request-platform-help) - [Triage platform requests](https://stackscrm.com/features/platform-request-triage) [Features](https://stackscrm.com/features) › [Reviews](https://stackscrm.com/features#reviews) › **Request customer reviews** # How to request customer reviews Reviews · about 4 min · updated Aug 2026 The best time to ask for a review is right after a job well done. Stacks lets you send a review request to any contact — by email or text — in a couple of clicks. Every customer shares their feedback with you first — captured in Stacks so you can act on it — and then everyone is invited to post their review on Google. You get a private heads-up when someone's unhappy, so you can reach out and make it right. ## Before you start - You'll connect an **email sender** once in **Settings → Email** — that's how email requests go out. - You'll save your **Google Place ID** in **Reviews → Settings**. This is where customers land to leave their public Google review, so it's required before requests can send. (Setting it up is an admin or manager job.) - Your contacts need an **email address** — and a **phone number** too if you'd like the option to text the request. - Sending is open to **admins, managers and team members**. View-only users can see reviews but can't send requests. ## Step by step 1. **Set up email and your Google Place ID.** This is a one-time thing. Connect your sender under **Settings → Email**, then open **Reviews → Settings** and paste your **Google Place ID** (there's a link to Google's Place ID finder right on the page). While you're there you can tweak the subject line, add a custom message, and set the throttle window. 2. **Open your contacts.** In Stacks, go to **Reviews → Contacts**. You'll see a list of everyone, with columns for when they were **last asked** and their **last response**. Need someone new? Click **+ Add Contact** and fill in at least a first name and email (add a phone number to unlock texting). 3. **Send a single request.** In the **Actions** column, click the **✉️ email** icon next to a contact — or the **📱 text** icon, which only appears when the contact has a phone number. Confirm the prompt and Stacks sends it on the spot. 4. **Or ask several at once.** Tick the checkbox beside each customer you want to ask (or use **Select all**). A **Send Review Requests** button appears at the top with your count — click it, confirm, and Stacks sends them all. You'll get a tally of how many were **sent, skipped, and failed**. 5. **Collect feedback, then invite the review.** Your customer shares how it went and any comments — stored in Stacks. Everyone then sees a thank-you with a link to post their review on **Google**. If the feedback was unhappy, you're notified so you can reach out and make it right — while still giving every customer the same chance to review you publicly. 💡 **Requesting reviews is free.** Email requests, feedback capture, and auto-tagging are all included on every plan. Texting requests needs SMS connected — bring your own Twilio on any plan, or get managed texting on AI Pro where enabled by the platform. (Optional **AI-drafted replies** to the reviews you receive use workspace AI credits, including the initial Free allowance — but asking for reviews doesn't need them.) ## Good to know - **Everyone's invited to Google — no gating.** Every customer shares feedback first (captured privately for you), then everyone gets the same invitation to post a public Google review. You're still flagged on unhappy feedback so you can follow up and make it right. - **You won't pester anyone.** Stacks throttles review requests to **once every 90 days** per contact by default (adjustable from 1 to 365 days in Reviews → Settings). Bulk sends automatically **skip** anyone still inside that window — that's what the "skipped" number means. - **Contacts get tagged by sentiment.** With auto-tagging on (the default), a response tags the contact — like *happy-customer* and *brand-advocate*, or *at-risk* and *requires-followup* — so your follow-up list builds itself. - **Get a heads-up on unhappy feedback.** Add a mobile number under **Owner Notifications** in settings and Stacks will text you the moment someone leaves negative feedback (SMS setup required), on top of the email alert. ## Frequently asked What happens if a customer is unhappy? They share what went wrong in a private feedback form that's captured in Stacks, and you're alerted by email (and by text, if you've set that up) so you can follow up and make it right. They're still invited to leave a Google review afterward — everyone gets the same option, with no filtering by sentiment. Can I text the request instead of emailing it? Yes — if the contact has a phone number and you've connected SMS (your own Twilio on any plan, or managed texting on AI Pro, when enabled by the platform), a 📱 icon appears next to them. The email version shows three feedback buttons; the text sends a single tap-through link to the same picker. Will the same customer get asked over and over? No. Stacks limits requests to once every 90 days per contact by default, and you can change that from 1 to 365 days. Bulk sends quietly skip anyone still inside the window, so re-selecting your whole list is safe. Was this helpful? ## Related articles [Import your contacts →](https://stackscrm.com/features/import-contacts) [Connect your Google profile →](https://stackscrm.com/features/) [Reply to a review →](https://stackscrm.com/features/request-customer-reviews) [Show reviews on your website →](https://stackscrm.com/features/request-customer-reviews) ### Turn great work into 5-star reviews Core business tools, unlimited users, free forever. 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