Terms of Service

These terms cover your use of Stacks — the free platform and the optional AI Pro subscription. The heart of it: you own your data, you can retrieve the data supported by our export tools, and we make money only when you choose to pay us.

1. Acceptance of Terms

Stacks is a service of Vantage Technologies, LLC, a Delaware limited liability company ("Vantage," "Stacks," "we," "us," or "our"). By accessing or using Stacks (stackscrm.com), including the free software, the optional paid AI Pro subscription, or content available through the platform, you agree to be bound by these Terms of Service. If you do not agree, do not use our services.

2. Description of Services

Stacks is a multi-tenant software-as-a-service (SaaS) platform that provides:

• Free business software — business management software provided free of charge, including CRM, Scheduling, Invoicing, Reviews, Email Marketing, and Support, with unlimited users
• Optional AI Pro subscription — a paid plan that adds AI features (such as drafting messages and answering questions about your business) plus priority support
• Content — articles, guides, and educational resources

Each account operates as a separate tenant with its own dedicated, isolated data storage.

3. User Accounts

To use the platform, you must create an account. By doing so, you agree that:

• You are responsible for maintaining the confidentiality of your login credentials
• You are responsible for all activity that occurs under your account
• You will notify us immediately of any unauthorized use of your account
• You will maintain a single account per organization
• Admin users may invite team members and manage their access levels
• You are responsible for ensuring team members under your account comply with these Terms

4. Subscription Terms and Pricing

Billing

The Stacks software platform and all of its modules are provided free of charge, with unlimited users. We offer one optional paid subscription — AI Pro — which adds AI features plus priority support. All prices are in US dollars (USD). Current pricing:

• Software platform (all modules, unlimited users) — Free
• AI Pro subscription (optional; AI features + priority support) — $99/month, or $995/year

AI Pro is billed in advance at the beginning of each billing period. There is no charge to create or use a free account. AI features may be subject to reasonable fair-use limits described in the app.

Money-Back Guarantee

We offer a 30-day money-back guarantee on the AI Pro subscription. If you are not satisfied, contact us within 30 days of your initial purchase for a full refund.

Cancellation

Cancelling AI Pro stops renewal under the cancellation schedule shown in your billing details. When paid access ends, your workspace returns to Free. Your core records and Free access remain available. Cancelling a paid subscription does not request deletion of your workspace. No partial refunds are issued for unused time within a billing period after the 30-day guarantee window.

Price Changes

We may change pricing for new customers at any time. For existing customers, we will honor your current rate through the end of your current billing period and provide at least 30 days written notice before any price change.

5. Data Ownership and Portability

You own your data. Always.

All data you create, import, or store in Stacks belongs to you. We claim no ownership over your business data, contacts, invoices, or any other content you create.

• You may retrieve the data supported by our current export tools and authorized API endpoints. Available formats, coverage and technical limits are described in our export documentation. These tools do not currently provide a complete workspace backup.
• Cancelling AI Pro keeps your Free workspace active. Explicit workspace closure follows the separate 90-day retention process below.
• We do not use your business data for analytics, machine-learning training, advertising, or any purpose other than providing the service to you

6. Data Isolation and Security

• Each account's data is stored in a dedicated, isolated database
• Other tenants cannot access your data under any circumstances
• We implement database-level isolation, encrypted connections, and access controls
• We access your database only to provide the service, perform maintenance, respond to your support requests, or comply with legal obligations
• We do not share your data except as required to provide the service (e.g., payment processing through Stripe, email delivery through your email provider)

7. Tenant Responsibilities

You may store data about your own customers within the platform. You agree that:

• You are the data controller for any customer data you store in Stacks; Stacks acts as a data processor on your behalf
• You are responsible for obtaining appropriate consent from your customers before storing their personal data
• You will comply with all applicable privacy laws, including the CCPA, GDPR, and any others that apply to your business
• You are responsible for the content of all emails sent through the platform
• You must not store prohibited content, including:
  • HIPAA-protected health information
  • Payment card numbers (use Stripe for payment processing)
  • Any content that violates applicable law
• If you configure your own email-provider key, you are solely responsible for compliance with CAN-SPAM and all applicable email laws

8. Email Sending and CAN-SPAM Compliance

• All emails sent through Stacks must comply with the CAN-SPAM Act and other applicable email regulations
• All commercial emails must include accurate sender information and a working unsubscribe mechanism
• You must not use the platform to send unsolicited bulk email (spam)
• Stacks automatically includes unsubscribe links in marketing emails sent through the platform
• We may suspend email-sending for any account if we detect abuse, excessive bounce rates, or spam complaints

9. Acceptable Use

You agree not to:

• Use our services for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to our systems, other accounts, or other tenants' data
• Scrape, crawl, or automate access in a way that impacts service performance for others
• Resell or redistribute our products or services without written authorization
• Upload or transmit malicious code, viruses, or material designed to compromise security
• Store prohibited content as described in Section 7

10. Intellectual Property

The Stacks name, logo, website design, software, and original content are our intellectual property, protected by applicable copyright, trademark, and other laws. Content you create using the platform — contacts, invoices, emails, documents, and any other data — belongs to you. We claim no intellectual-property rights over your content.

11. Limitation of Liability

Our services are provided "as is" and "as available." To the maximum extent permitted by law:

• Stacks shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our services
• Our total aggregate liability for any and all claims arising from or related to these Terms or the services shall not exceed the greater of (a) the total amount you paid to Stacks in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (US $100). Because the free plan involves no payment, total liability to free-plan users is limited to US $100.

Stacks is not liable for data loss beyond our reasonable control, outages or failures of third-party services (including Stripe or email providers), or claims arising from actions taken by your end users or customers.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law — for example, liability for fraud, fraudulent misrepresentation, willful misconduct, gross negligence, or death or personal injury caused by negligence.

12. Disclaimer of Warranties

Stacks is provided "as is" and "as available" without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the services will be uninterrupted, error-free, secure, or that results obtained will be accurate or reliable. Our tools are not a substitute for professional financial, legal, tax, or other professional advice.

13. Indemnification

Your indemnification of Stacks: You agree to indemnify, defend, and hold harmless Stacks and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from your content or data, your violation of these Terms, your violation of any law, or claims by your end users related to your use of the platform.

Stacks's indemnification of you: Stacks will indemnify, defend, and hold you harmless from third-party claims that the Stacks platform itself infringes that third party's intellectual-property rights.

14. Account Suspension and Termination

Suspension by Stacks

We may suspend your account if you violate these Terms (with written notice and a 7-day cure period, except for egregious violations such as illegal activity or security threats, where immediate suspension may be necessary), or if required by law. During suspension, your data is preserved but inaccessible until the issue is resolved.

Workspace Closure and Retention

Closing a workspace is a separate request from its owner. Closure disables ordinary workspace access. We retain the workspace for 90 days from closure. During that window, the original owner may contact support to request restoration or an export supported by our current tools, subject to ownership verification. After the window ends, restoration and retained export are unavailable and the workspace's live database and uploaded files enter permanent deletion.

15. Dispute Resolution

Good-Faith Negotiation

Before initiating any formal dispute process, both parties agree to attempt to resolve the dispute through good-faith negotiation for 30 days from the date written notice is provided.

Binding Arbitration

If the dispute cannot be resolved through negotiation, it shall be settled by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in Pinellas County, Florida.

By agreeing to these terms, you waive your right to participate in a class action lawsuit or class-wide arbitration.

Small Claims Exception

Either party may bring an individual action in small claims court in Pinellas County, Florida, if the claim falls within the court's jurisdictional limits.

16. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-law provisions. Any legal proceedings not subject to arbitration shall be brought in the state or federal courts located in Pinellas County, Florida.

17. Force Majeure

Neither party is liable for any failure or delay resulting from events beyond its reasonable control, including natural disasters, acts of government, pandemics, war, terrorism, power outages, internet disruptions, or other force-majeure events.

18. Severability and Entire Agreement

If any provision of these Terms is found unenforceable, it shall be limited or eliminated to the minimum extent necessary, and the remaining provisions remain in full force. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Stacks regarding your use of the services and supersede any prior agreements. No waiver is effective unless made in writing.

19. Changes to Terms

We may update these Terms from time to time, posting changes here with a new "Last updated" date. For material changes, we will provide at least 30 days advance notice via email to active subscribers. Continued use after changes are posted constitutes acceptance.

20. Contact

Questions about these Terms? Contact us at:

support@stackscrm.com
Vantage Technologies, LLC (Stacks)
204 37th Ave N
St Petersburg, FL 33704